Terms of Service
Last updated August 21, 2026
Agreement
These terms apply to cleaning services provided by Spotly Cleaning Services in Charleston Metro, SC. By booking a cleaning you agree to them.
Quotes and pricing
We quote by text once we know the details of the home, typically bedrooms, bathrooms, service type, and any add-ons. Published starting prices are exactly that — starting prices. Your quote is an estimate based on the information you give us. If the home differs materially from what was described, we will tell you the revised price before starting work rather than surprising you on the invoice. Commercial and post-construction jobs are priced by site quote.
Scheduling and access
You agree to provide safe and timely access to the property. Gate codes, lockbox information, parking instructions and any special entry instructions should be given before the appointment. If our cleaners cannot get in and cannot reach you, the appointment may be treated as a late cancellation.
Cancellation
Please cancel or reschedule at least 48 hours before your appointment. Cancelling inside 48 hours incurs a late cancellation fee of 50%, because the slot was held for you and the crew was scheduled around it.
Payment
A valid card is required to reserve and secure your booking, and it is stored securely. Your card is not charged at the time of booking. Payment is taken after the cleaning has been completed, including any add-ons or additional services you approved. Quotes expire on the date shown and may be updated if reissued after expiration.
Satisfaction
Please report any missed areas or service concerns within 24 to 48 hours of your cleaning. Where appropriate we will arrange a complimentary touch-up of the affected area. Any wider service concern or dispute should be raised within 7 days of service completion.
What we do not clean
For safety reasons our cleaners do not handle biohazards, pest infestations, mold remediation, or heavy lifting, and do not climb above two-step ladders. We will tell you if something falls outside the scope.
Damage and liability
We are insured. Please report any concern promptly so we can inspect and resolve it. Customers are responsible for securing cash, jewelry, electronics, important documents and other valuable or fragile items before the appointment. We are not responsible for pre-existing damage, normal wear and tear, improperly installed items, or damage involving fragile, delicate or specialty surfaces that were not disclosed before service.
Messaging
When you give us your number we may text you about your quote and appointments. Message and data rates may apply. Reply STOP to opt out.
Contact
Questions about these terms: (854) 777-0290 or info@spotlycleaning.com.